Travelocity
Poor customer service

Customer service -

*Other then the fact they've out sourced their call center to a foreign country, the operators who answer are very rude and often find humor in using different voice modifications to use on the customer.

*I was given completely incorrect information; when trying to confirm the info I was given - the Travelocity agent denied even speaking with me!

*When trying to change the date of my flight ticket, instead of being assisted, I was urged to buy a whole new ticket. After about 2 weeks of calling and multiple agents (all of which said they would contact me back and never did) and multiple ticket change price quotes (from $400 change fee to $150 to $50 to finally $30) I was able to alter my flight dates.

It seems the goal of Travelocity is only to make money no matter the consequence to the customer. I will NOT use Travelocity in the future. I will pass on this experience to everyone I come in contact with to prevent them from having to go through the same situation.

I do not make complaints unless treated extremely poorly! Dealing with Travelocity was a horrible experience!

Company: Travelocity
Country: USA
State: Virginia

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