American Express
London Hotel Booking Could Not Be Changed After Volcanic Eruption

I made a reservation for a hotel in London using American Express Travel. The payment was in the form of cash and American Express points. Because of the volcanic eruption in Iceland, I tried to change the reservation. The hotel chain, Holiday Inn, would have readily made the change; however, the reservation was owned by American Express so they refused to make the change. American Express expected me to pay the full fee of $2,892.71 to change the reservation. A ripoff by American Express and a ripoff by Holiday Inn if they are unwilling to make the change.

I have had an American Express Card since 1976. In that time the service has been reasonable. This event has raised a "red flag" about a possible deterioration of service at American Express.

Company: American Express
Country: USA

  <     >