Southwest Airlines
Refund money credit from last yea

I would bought a Southwest Airlines solution on 3/10 for $126.80 confirmation # JB27JW areas of the cost I used-to purchase this solution were: 1) a reimbursement credit from verification# J4F677 for $63.00 2) a reimbursement credit from confirmation # 225HYJ for $28.70 both of these reimbursement breaks could be terminated on 7/3 easily do not utilize them 3) I also settled with my charge card for $35.10 for that totals of $126.80

On 5/22 I named and terminated the solution because I coulnot create the journey, I applied $30 credit from $126.80 reimbursement credit to cover component of my cousin's journey, and so I still have $96.80 credit in my own consideration, this quantity might even be terminated on 7/3. I named Southwest Airlines the 1-800 number again around July the 20th and questioned easily might increase the $96.80 credit that will expired in September and were informed by Southwest Airlines ticket consultant that I'd possess a year from July 7/3 to extend and I will need to pay $50 for increaseing the expired ticket, as always I believed what the representative told me as I

Know in the past their policy for extending credit is always within a year and I've done this before so I wasn't worry. Yesterday I named the 1 -800 Southwest quantity to increase the credit since I have will require another journey in April and certainly will make use of the remaining credit, after being on kept for 30' the consultant explained to contact the Client connection corporate quantity alternatively to increase my credit. I named the Client connection 214-792-4223 today and was waited for nearly one-hour to obtain somebody about the point.

This person named Stewart explained all my breaks were terminated in September 09 and that I had six months in the expired day to increase because this really is February 11 all my breaks were dropped. I told him that not what I had been informed, I had been told by Southwest solution consultant that I've annually in the expired day to increase, no real matter what I'v tried to describe to him, he was impolite and arrogant, he kept attempting to hang-up on me he told me that I had been misinformed by Southwest consultant and also the situation is shut he wont provide me-any credit back. I expected him I have to keep in touch with a boss to make the journey to the underside of the issue since I have didnot understand they alter the principle from the year credit stretching to six months and didnot actually inform me

Actually the Southwest 1-800 number people explained it is a year. He declined to move me to some boss, he explained he's a supervisor and cannot help me. I told him I Will record this event to Channel 7 he explained and I cited " go right ahead and are accountable to Funnel 7, say hi for them for me personally"

THIS PERSON IS JUST A IDIOT!!! He really should not be addressing Southwest Airlines at-all, what type a person connection is that this?

Company: Southwest Airlines
Country: USA
State: California

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