Southwest Airlines
Customer Service

In October I purchased a round-trip admission on Southwest Airlines and was handed verification # NHR26T. I had been to travel from Detroit to New Orleans on 1/7/10 and return 1/10/10. On January 6, I paid $20 ($10 per flight) for early-bird check in. Based On SWA's site, early-bird sign in might instantly examine me in 36 hours prior to the flight, "12 hours before common boarding jobs become accessible".

This looked such as a great deal, since I'd not have the ability to record in to the Southwest Airlines site during New Orleans. On 1/6, I obtained a boarding placement of A43 for my trip on #2842 on 1/7. It wasnot excellent, however it wasnot terrible. Nevertheless, on 1/7, a sizable snowstorm struck the east shore, avoiding the airplane I had been said to be on from coming to Chicago.

I received a phone from an SWA worker informing me of the issue, and he or she arranged me on trip 2837 (confirmation # NS2P9U), providing me a boarding place of B2. I informed her about how I taken care of early-bird sign in, and he or she mentioned it'd not utilize, but I'd get a reimbursement within 7 days. Over 50 times have handed, plus they haven't acknowledged me my $10.

The return trip 1530 was a whole lot worse. After I reached the Newest Orleans' airport, I had been provided a boarding place of C19. I instantly reported towards the ticketing representative, informing her I taken care of early-bird examine in. She stated she'd no report of me having early-bird sign in, and so I confirmed her my bill. She stated there is no report of me spending money on it, and so I was caught with C19.

Used to donot follow the problem for 2 factors. First, used to donot need a negative airline worker calling an uneasy safety official. Next, I believed the SWA consultant I talked with on 1/7 might have ended my early-bird sign in for my return flight, in addition to my departing flight. As it happens, she ended neither.

I had been on that return trip with four colleagues, none of whom had early-bird examine in. Them all had obtained greater boarding jobs than I did so. I decided I'd delay till I had been house, and examine my charge card background. On 1/12, I examined my charge card, and there have been two $10 costs from Southwest Airlines, but no discounts.

That evening, I named the client support quantity, 1 800-I-FLY-SWA, to protest. The consultant declined to change the costs and stated I had a need to contact Customer Relationships at 214-792-4223. On 1/13, I named that quantity during business hours, with no one responded.

I quickly published a notice for their email address, worrying of the problem. On 1/17, I obtained an email from Southwest saying I'd get a reaction within 45 times. The 45 times have handed, and that I haven't gotten my discounts.

It was the very first time I employed Southwest Airlines, and I discovered their advertising slogan of "Your Number 1 Objective is Customer Support" is simply that, a marketing mantra. Further proof: On January 15, I obtained a notice from SWA. The press about the cover was dated January 12. It had been an itinerary using the concept "Provide a duplicate of the schedule along with you towards the airport". Cheers to get that in my experience five times after my journey finished.

Company: Southwest Airlines
Country: USA
State: Illinois
City: Chicago

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