US Airways
Service

11 - I will never fly US Airway again. First I was charged $25 each way for luggage - was not advised of this when I booked online. Flying from Boston to Philly, plane broke down. Placed on another plane 1 hour later and waited another hour for a new plane. Arrived in Philly and had to wait another 3 hours for my connecting flight to Detroit. I asked Customer Service if there were any amenities for this event. I was told that I had to be 'stranded in that airport' to receive anything. Not even extra miles! I arrived in Detroit 2 hours later and had to wait 40 minutes at the baggage claim area... Never told why. A 3.2 hour flight took 10 hours! Unbelievable! Terrible service!

Company: US Airways
Country: USA

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