Spirit air lines
Shafted - customer service

My boyfriend and I booked a trip to Jamaica this month. From the start, Spiritair was a nightmare. On the first connection flight the stewardess took the microphone and yelled at the passengers still putting thier bags up to "Hurry up! I have things to do and want to get out of here, so sit down so we can take off" On the fight back, we also had a connection and when the plane landed we where supposed to clear customs and return to the same plane. The pilot told us that this flight was not continuing on tO LGA, like it said on our tickets but detroit. After waiting for our baggage for an hour someone came down and told us that a bin of luggage was left in Jamaica, and we would have to file a claim for it when we reached our destination. We went to the ticket desk to ask why our flight was changed and they told us that the plane we were on was continuing to LGA, and we missed it and hour ago. The next flight was no until the next morning and we did not get a hotel. The next morning we got on our 7am flight with no luggage in the same clothes from yesterday. When we arrived in LGA, and went down to baggage claim, their was noone there and we where told by another airline rep that we had to go upstairs and find someone from Spirit cause they hadnt been downstairs all day. When we went upstairs, their were 200 angry people yelling and cursing at the spirit reps, some were climbing on the counter trying to strangle them. They had missed thier cruises, connections and had thier luggage lost. After waiting 2hours at the baggage claim going back and forth trying to get a rep, 5 of us went up stairs and had to escort a rep downstairs. 2 days later after calling them constantly, our bags showed up, and we had to drive to the airport and pay for parking to get our bags. I suggust no one every fly this airline. Pay the extra money its worth saving yourself the headache.

Company: Spirit air lines
Country: USA

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