Citifinancial Auto
Car Taken From Repair Shop Though Loan Payments Were Current

I recently discovered the horrors of Citifinancial Auto for myself, when they stole my car from a repair shop. My payment was current, and the car was there for only twelve days.

The auto repair shop (Northside Transmission Service, Porter, Texas) had reported the car abandoned for 33 days, and it was moved to another location. The repairs were made and also paid in full. I have the towing company's receipt from when the vehicle was towed to the repair shop, and the receipt for the repairs.

When I made arrangements to pick up the car, which was also within the twelve-day period, I was told that the car was no longer at the shop and was instructed to contact Citifinancial Auto.

I immediately contacted Citifinancial Auto (and tape recorded the call) and was told I needed to pay for the repairs? I told them that I had, and that I would send the receipt. They said they needed immediate payment of 4,100.00 plus a repossession fee.

I asked what the 4,100.00 was for, and was told that was the amount they had paid the repair shop. I told them that I had already paid for the repairs and that they in no way totaled that amount.

It was suggested that I speak to "a supervisor." I left several messages on the so-called supervisor's voicemail and was never called back. I also tried unsuccessfully to contact their so-called legal department.

I received a letter from Citifinancial Auto within 30 days of this disaster, informing me that they had sold the vehicle at a very reduced price and wanted me to pay the balance on the loan, plus 5,000.00 in legal fees?

Does anyone out there have any suggestions? I have had absolutely no cooperation in talking with them, and I feel like the Northpark Transmission Service and Citifinancial Auto are doing something illegal. I am simply amazed.

Company: Citifinancial Auto
Country: USA
State: Ohio
City: Columbus
Phone: 8665179457
Site: www.citifinancialauto.com

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