Pep Boys
Charged to replace a tire with less than 11,000 miles because it had a bubble on the side

Pep boys charge full price to replace a tire which was purchase from them less than a year ago. The Tire had 11,000 miles on it and had developed a bubble in the side wall. I was advised that for the tire to fall under warranty, I would have had to PURCHASED the road hazard warranty. Factory warranty does not apply. Since the bubble could have come from hitting a pot hole. There was no indication on the tire or rim to support that statement.

This is the second problem I have encountered with pep boys and tires. The first was the buy 4 tires and get the 4th one free. I will never deal with pep boys again when it comes to car repair.

Pep Boys seems to offer poor service, you take your car for repair and spend half a day waiting and bad customer satisfaction, you show their managment problems that occur with their products/service and they seem to have the attitude "Oh Well", nothing can be done.

No wonder Manny, Moe and Jack no longer as associated with Pep Boys.

Company: Pep Boys
Country: USA
State: New Jersey
City: North Brunswick
Address: 1335 Rt1 South
Phone: 7327451807

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