Pep Boys
Don't purchase Tires from PEP Boys

I purchased 4 new Futura tires for my 2003 Ford Windstar Van. After about 3 months I brought it back to have the tires rotated.

About 2.5 months later I had a flat on the front tire. I literally cut my hand on the steel belt that was exposed removing the 5.5 month old tire. I put a spare tire on brought the bad tire back to Pep Boys expecting the tire to be replaced because of premature wear.

The Service advisor told me the tire wore out because the front end was out of alignment and I should of had them align it when I purchased the tires.
I told the advisor that I had the front end aligned by a Ford Dealer a month before I purchased the tires. Also that they had just rotated the tires 2.5 months ago and the tire was originally on the rear of the Van. I had only driven about 900 miles since the tire was moved to the front. I also showed Pep Boys that the other 3 tires were worn down considerably considering they are less than 6 months old with less than 5,000 miles. I asked him why would the tires mounted on rear be so worn if it's a front end alignment problem. He had no logical response.

Pep Boys charged me for the tire they replaced. I then took the Van to Tires Plus to have the other 3 tires replaced and they checked the front end alignment and it was within spec's.

It's been 4 months on the new tires I purchased from Tires Plus and I don't see any wear.

Pep Boy's won't be getting any of my business anymore!

Company: Pep Boys
Country: USA
State: Maryland
City: Annapolis
Address: 1911 WEST STREET
Phone: 4105739880

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