Jayco Incorporated
2006 Jay Feather 23B Leaking roof at A/C unit, Owner fault!

Purchased Jayco 23B Jay Feather in spring (Mar. 2006), purchased extended warranty through dealer also. Stored same unit behind home for 3 winters. This year, March opened camper to prepare for 1st trip and found roof had severe leak. Called insurance company and dealer to make appointment to have them estimate damage and repair time.insurance company will not cover damage, not direct impact or penetration of roof. Jayco said leak was on going due to lack of owner not performing semi-annual maintenance of
roof top a/c unit, by tightening the bolts after trips or use of a/c unit, also the limited warranty was up the previous year. They will on goodwill give us a new roof and ship it to dealer, the dealer repair/service dept. Will give a goodwill lower cost of replacement, $3400.00. Wow thanks 3 year old trailer and roof leaked and its my fault and I pay for it.
My biggest complaint is that I was not told that roof units can leak to normal use and travel. It is in the owners manual so Everyone should make sure they are checking out their roof units. This should have been discussed when I purchased the unit and went over normal maintenance issues. However even the service department had never heard of such a thing. Every owner of campers that I know that have roof a/c units have never tightened theirs down. If that is the case why did mine leak? Jayco wants me to just accept that it was my fault and be happy that they are being a Goodwill neighbor!
Thank You Jayco for standing behind your Manufacturing process that only
may last 6 months before a Leaky roof destroys my investment. I'm a satisfied customer and will buy your product again. Also the extended warranty purchased for $1800.00 for 7 yrs. Only covers equipment inside the camper, ie. Refrig., microwave, water tanks, pump, a/c unit refrigerant leak, toilet, valves. Nothing that covers manufacturers bad installation of seams or sealing of roof after limited 2 year warranty. Yeah I'm HAPPY and a Satisfied Jayco owner. Just a little miffed can't wait to sell and buy a cottage on a lake.

Company: Jayco Incorporated
Country: USA
State: Indiana
City: Middlebury
Address: P.O. Box 460
Phone: 5748255861

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