JC Whitney
Shipped Item and Charged CC without any permission

I requested a truck hitch and delivered it to get a reimbursement since it was broken. I had been obtaining the money-back for this problem involved delivery costs ($145.99). Fourteen days later I obtained a different one I'd not requested plus they charged me more ($149.98) then your very first time from my CC with no authorization. I had been subsequently returning the problem unopened and was just obtaining $116.80 back. I had been subsequently calling the live assistance. I really could not think exactly what a inexperienced individual I'd about the different website. I'll never conduct business together again, since you will find much more outside that have greater costs and also to treatment more about their costumer:

Talk InformationA JC Whitney Support Consultant is likely to be along with you in only a minute. Please wait.

Chat InformationYou are actually communicating with Service Consultant 'Assistance'

Talk InformationYour Problem identification for this talk is XXXXXXXXXXXXXXXXXXXX

Assistance: thanks for calling JC Whitney's Customer Care.

Help: How can I assist you to?

Me: Hi, I had been returning a truck problem for that Order Quantity 111111111 to get a reimbursement and did just get $116.80. I still skip $33.18

Assistance: One minute please.

Help: the price of them was 116.80.

Me: OK. Then I still skip the $33.18 delivery.

Help: I'll be correct along with you.

Me: e

Assistance: Did you return the Problem Ball and also the Connection?

Me: no. You had been giving me the 2nd problem with no purchase from me

Me: I retunred it unopened

Assistance: Equally Hitches have already been returned. The total amount left about the the consideration is for that Problem Ball, the Connection and also the delivery cost.

Me: I don't understand what you sent me the 2nd period, that which was inside, since I didn't start it. You billed from my CC on 01/13 $149.98 but only reimbursement $116.80

Me: Therefore The $33.18 should be the delivery costs.

Me: using the problem ball and connetor it'd be much more then $149.98

Help: which means you still possess the Problem Ball and Connection? In that case, I'll return the delivery cost nevertheless it could be 26.98.

Me: what?

Me: You charged $149.98 with no authorization and today you simply return less?

Me: Yes I still possess the Problem Ball and Connection SINCE IT WAS ON MY FIRST-ORDER

Me: it appears that you don't understand what the Problem Ball and Connection expenses. It's more then $8

Assistance: The Problem Ball is 8.00 and also the Connection is 38.25. The delivery cost is 26.98 to get a whole of 73.23. That's the total amount due. I'll return the 26.98 delivery cost.

Me: No no-no, you charged $149.98 without the authorization from my CC and without the purchase. I'd like my entire cash back. Should you might depend, 116.80 26.98 38.25 isn't 149.98. Please I would like to speak to your boss.

Help: thanks for waiting. I'm going to be along with you in only a minute.

Help: I am sorry for that wait. I'm going to be correct along with you.

Help: Easily return all the delivery costs with this purchase you'll just be left with spending money on the Problem Ball and also the Connection.

Help: I'll utilize the reimbursement at the moment for several however the two products.

Me: HELLOOOOOOO, didnt you receive it??? The Problem Ball and also the Connection was on my first-order that was arriving using the first problem I REQUESTED. The 2nd problem arrived without Problem Ball and also the Connection and with no purchase from me!

Me: Please simply return the $33.18 and anything is okay exept I'll not conduct business along with you more. Easily might do that in my own company I'd have no costumer anymore.

Support: I am aware that. I'll return all cash aside from the costs for these two products.

Me: what cash do we discuss

Help: All costs aside from 46.25

Me: What? I simply need the $33.18. Nothing more

Assistance: Ok, I'll return the total amount for your requirements today.

Me: thanks so much.

Help: Is there other things I will assist you to with?

Me: no, actually not. Thanks

Company: JC Whitney
Country: USA

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