United Parcel Service
Package sent to Ohio instead of apartment and not expedited

I had a package delivered to California from Amazon through UPS.

UPS attempted to deliver the package ONE time and since they were unable to enter into the apartment building they delivered they package to OHIO instead. When I called to ask about the package and to ask to immediately have the package return to the original address in California they told me that they only deliver the package "ground" and they would take at least 5 day.

The contents of that package were going overseas and the person taking them was leaving within the 48 hours.

UPS supervisor at Ohio location refused to send the package by air or next day because the package was to be "ground" and there was lots of paperwork involved.

While customer service UPS was nice and apologetic, the person at Ohio location show no emphaty nor concer.

UPS should had take care of the charges that apply to air so the package would be here. UPS should NEVER delivered the package to Ohio.

I would not ever make any more business with UPS, but I would also cite as much as I can UPS as a very poor company when I'm as either in school or work to mention bad examples about companies.

UPS not only lost a customer forever, but also many more that I would tell the story.

Company: United Parcel Service
Country: USA

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