FedEx Ground
Delivery attempt logged at 5:01pm but nobody ever came

I spent the whole day waiting for my FedEx package today, checking the tracking number every couple of hours. Needless to say, it was important to me and was supposed to have been delivered today, Oct 24. The last time I checked the tracking number was at 5:30pm, and it said there was an attempted delivery (a lie!) at 5:01pm, but that I was not at home!

I left a very clear and simple note on the door to press the top buzzer or call my telephone number. The top buzzer has my name on it. Nobody ever came; there was no note on the door. This driver needs to be fired.

I then called and talked to some very ambivalent customer service reps, Stephanie Hawkins and "Miss Laquita" (who would provide no other name but said her agent number was 625533). They both told me that the location that now has my package is closed (half an hour after this fictional "delivery attempt"), and that I would have to wait until tomorrow. So I have to alter my plans and spend the entire day at home. Or maybe another day after that, should your lazy, lying driver happen to want to duck out a little early to catch happy hour!

This is horrible, horrible service. I will never use FedEx again, and I will insist that my packages, both inbound and outbound, be sent using UPS, DHL, USPS or any other service.

Company: FedEx Ground
Country: USA
State: Illinois
City: Chicago
Site: fedex.com

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