T-Mobile
Incorrect Invoices and Harassment based on incorrect billing statements

Fax: inch-813-351-4100

Extremely important*extremely important*extremely important

Interest: Robert Dotson, Leader and Ceo

RE: xxx-xxx-xxxx (FINAL FINAL NOTICE)

Consideration: Tsukada, Lourdes

Day: October 13th

Dear Mr. Dotson,

Mr. Dotson, connected are expenses that have been posted around, and over again. While you may discover, the times have been in sequential purchase and hardly the full time to actually obtain a fixed statement before updates recently payments (that will be wrong), automatic calls declaring I had been overdue with funds and also the last statement – “final notice” before delivered to collections”.

It's frustrating to obtain the inference, recommended by Ms. Young via phone, the delivery costs were for “equipment I'd ordered”. These accusations were once more totally unsubstantiated. Consequently, for that report, the facts of “shipping charges” for gear “I ordered” is given below for my “record to become intact” as well as for one to take notice of the assumptions and constant telephone calls to my house and us-subscription positioned updates within the email.

1.8/9/08 with Kyle of Degree III, another cell could be sent without delivery costs of $10.84 wouldn't be billed

2.8/15/08 with Eric after which Rebecca cell again faulty and another cell could be sent in my experience with no delivery costs to become put into my statement (Buy# 146585952) – actually this is actually the 3rd alternative). The faulty cell was to become fallen down in the closest T Mobile store – that was completed. This verification of not costs on delivery was likewise established with Kevin.

Now this is a “history of Statements” supplied in chronological purchases, which means you might take notice of the quantity of follow-through and headaches your organization has triggered and again, unfounded implications.

1. Expenses of $102.72 which had a deadline of June 24 was obtained by me on 9/16/08. A telephone call was positioned with T Mobile Customer Support along with a problem arose about the delivery costs shown about the bill. A notice was sent for your HQ, where following the bill of the fax for your workplace, Ms. Young quit a note declaring, the afore-mentioned, (i.E. Items Purchased by me.inside the concept, her message suggested and resulted in think, the delivery costs could be acknowledged and also the ultimate statement is always to the quantity of $75.54. Her voice-mail also suggested they certainly were eliminated like a “courtesy”. Since you may envision, many customers do anticipate a bill and usually delay within the email in order to spend and display proof the total amount paid is appropriate. This prevent commodities misconceptions with payees.

2. On October 5th I obtained an account having a “past due” inference and also the quantity of $75.54 was established inside the notice. Meanwhile, numerous automatic phone calls were being obtained on my voicemail athome declaring the statement was overdue.

3. On October 7th, a declaration was obtained having a “past due” notice. While you may spot the day mentioned with this is Sept 30th. While you may spot the deadline for that prior statement was suggested as June 24th – and also the day for this declaration isn't actually 4 business days later. Nonetheless, a cost was created on July 7th and published, by my lender, as finished on March 8th.

4. On October 9th, Another bill for $75.54 was obtained declaring showing “This is the ultimate notice and also the next thing could be Collections.” Again, spot the day of the March 6th!!

Mr. Dotson on the basis of the background dealings and outcomes given below, you might consent with me, an account showing the fixed quantity may be the minimum any customer might watch for BEFORE producing a cost.

1. Previous record of the telephone calls backwards and forwards

2. The dreams of the faulty mobile phones

3. Main mess-UPS with my notebook

4. Removing of my connections many times from my mobile phone

In this instance much more once the previous background is really unclear and lots of trigger to get a customer to truly have the guarantees the dealings, breaks and follow ups to grievances are published with obvious proof towards the customer (i.E. Document). An easy phone concept by Ms. Young declaring a sum, isn't adequate proof the problem continues to be correctly managed.

I'd also your assistance in confirming the info just before hassling customers with unwarranted telephone calls and automatic bills for “incorrect deal histories”.

Mr. Dotson, it's sad; the encounters continue to be damaging with T Mobile and confirmed once more using the ultimate deal. These kinds of encounters would be the ones-which alienates consumers vs. Building faithful customers. As could be confirmed using the market disaster, exemplary customer support may be the driving power in today’s marketplace which develops devotion to some business.

All assistance to complete and place to relaxation with this matter-are valued. I'd also obtain this issue of “resolution and ultimate closure” be place in writing. It's an unfortunate demand I create today, however on the basis of the previous record, that is inevitable.

I enjoy your assistance and anticipate getting the completed verification written down from T Mobile.

Truly,

Lourdes Tsukada

CC: Cole Brodman (Chief Technology and Development Official); Mark Kirkpatrick (Executive Vicepresident and Chief Financial Officer); Dave Miller (Senior Vice President and General Advice); Susan Nokes (Main Client and Procedures Officer); Neville Ray (Senior Vice President, Executive Procedures); Manuel Sousa (Senior Vice President and Main People Policeman); Rob Strickland (Senior Vice President and Chief Information Officer)

Company: T-Mobile
Country: USA
Site: tmobile.com

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