City Toyota
Bad service

I came in for express lube - and technicians/service rep told me I need tire rotation. They said it will take 45 mins to an hour. I waited for 4 hours on the lobby - nobody gave me an update until I looked for the technician. They fin ally finished and gave me back the car.

Next day - the steering was wiggling/shaking. I took it back and technician/rep told me that tires were not aligned. And I have to pay extra to get it fixed. I argued with the people - they offered to rotate back the tires for free. I argued that I paid for the service and they should either fix it for free or they rotate back and credit back the previous charge on the work done - with a guarantee that the wiggling/shaking will go away. After hours of discussion - they decided to align the wheels for free. I'm still waiting in the lobby - hoping it will solve the problem.

Company: City Toyota
Country: USA
Site: citytoyota.com

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