UHaul
Did not honor my confirmed reservation for a rental truck or provide alternatives

Without prejudice, it appears that Uhaul is misrepresenting its ability to deliver on confirmed reservations. Uhaul should stop issuing confirmations until it has some ability to deliver on fulfilling those reservations.

On November 18th, Uhaul provided me with the enclosed confirmed reservation for a U-Haul truck for a moving date of November 22nd. They were unable to provide a truck on the 22nd nor to promise a truck for the 23rd. Nor did they offer any alternative pick up location or solution.

Uhaul never indicated that it would be unable to fulfill the confirmed reservation, and when asked, representatives stalled and misrepresented Uhaul's ability to deliver. Considering the irresponsible manner in which Uhaul handled this situation and based on the information given to me by a dealer, I conclude that this deception is a normal business practice for Uhaul.

As a result, I was unable to begin loading on the 22nd, but I found a truck in the area for the following day which cost me $1.50 per mile for the one way trip from Morganton, NC to Chapel Hill, NC at a total cost of $289.59. I will be billing Uhaul for this amount for their failure to honor their confirmed reservation. Whether I am reimbursed or not is not currently the issue of this complaint. I merely offer it to be thorough. The issue is that Uhaul repeatedly lied about its ability to deliver on the confirmed reservation.

Uhaul should stop issuing confirmed reservations until they have a working availability to promise inventory system and can prove that they can honor 99% of confirmed reservations within 1 hour of the time specified in the reservation.

M
Chapel Hill, North Carolina

Company: UHaul
Country: USA
State: Arizona
City: Phoenix
Address: 2727 N. Central Avenue

  <     >