Gmc
GM Faulty oil hose blows and ruins engine, call center poorly trained and adds to expense

Bought a 1995 GMC Sonoma in 2000 with 50,000 miles on it.in 2001 the oil hose blew and ruined the engine. Luckily it was still under warranty and the engine was replaced. February exact same thing happens again. According to my mechanic this engine is notorious for it. Apparently the engine was designed to have the oil hose run through the radiator to cool it and it is just crimped on, when too much pressure builds this can blow off and run all the oil out of the motor.By the time you get any warning the engine is blown, (within 3 min).

I called GMC to see if they would do anything about it since it is an obvious design flaw. The call center agent said they would be happy to see if they could assist, however to process the claim I would have to take it to a liscenced dealer and have a diagnostic at my expense. She told me what dealer to go to and said there is a chance GM would help but it would take awhile to go through the proper channels. We payed for a tow and $95.00 for the diagnostic, just to be called the next morning to be told that due to the age and miles of the vehicle GM would not help no matter what the problem.

After 90 minuted on the phone with the agent then the supervisor, this is what I learned. The agent was new and should have never told me to have it diagnosed because the age and mileage prevented GM from considering a claim, after many words about the unnecessary expense added to my already existing expenses they were sorry but there was nothing they could do. I was responsible for the tow and diagnostic even though it was their agent that gave me false info.
So I called GM at the number above and spoke to the executive office.

After explaining the situation her reply was they stood behind the call center decision. I just wanted the tow and diagnostic payed for since it was there agent that misguided me with false info causing me the extra expense. She tried to talk me into allowing the dealer to fix the vehicle and when I wasn't interested and directed the conversation back to the problem of gms call center she started getting very hostile on the phone, talking over me, refusing to listen, the tone just overall turned nasty. Will NEVER buy a GM again, wouldn't even accept a free vehicle from them, worst customer service I have ever experienced in my life.

Company: Gmc
Country: USA
State: Ohio
City: Piqua
Address: 920 N. County Rd 25a
Phone: 3135565000

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