Harry Lane Chrysler
Disregarded a verbal contract and took advantage of my wife

My wife was working on a deal with Harry Lane Chrysler to buy a 2004 Honda Odyssey and the verbal agreement stated that we were not going to put any money down and that she had a vehicle that she wanted to trade. They came up with the payments that we were looking for, so every thing seemed great.

Well, sure enough about 5 days after we purchased the vehicle, Harry Lane contacted us and was wondering when we was going to pay the $3000.00 down on the vehicle purchase. Confused, we looked over the contract and sure enough, and $3000.00 down payment was on there. Nothing was mentioned to us at the closing and the contract was not explained at all.

I know that legally we signed the contract, but that is bad business to take advantage of individuals this way. My wife and I, went to Harry Lane, because we called and called and they never would contact us about this situation. We were sent to speak with a Mr. Flag, and he stated that the sales agent had admitted the mistake being his fault, but that we were still to pay the money down. We told Mr. Flag that we wished to take our car back and forget the whole thing, but the dealer had already sold the car.

Mr. Flag verbally spoke to us as if we were beneath him and had no costumer service attributes what so ever. I understand people make mistakes, and it will happen, but rectifying them is whats important. Taking advantage of a person in such ways reflects bad business on there part and they should stand by there word, as every other business should. Is there anything that can be done about this?

Company: Harry Lane Chrysler
Country: USA
State: Tennessee
City: Knoxville
Address: N. Peters Road
Phone: 8655314000

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