Wal-Mart Lube Express
Premium Oil Change Skipped Promised Checks After Two-Hour Wait

Saturday Dec 8th, I took my Jeep to get an Oil Change. I told them that I wanted a specific oil and just to change the oil. They said fine it will be about 30 minutes. After two hours we finally see our vehicle out of the shop and supposedly finished.

They Charged us for the premium Oil Change, where they are supposed to check the tires, windshield wipers and all the other points listed. It said on their little sheet that they did this. 1) they didn't not For example I have a rear windshield wiper it NA on the sheet.
2) it said that my tires were aired to 33lbs front and Back. A) this is not the correct pressure for my tires and B) when we took it back in to have them do what they already said they only had about 20lbs in 3 out of the four tires.
3) the Airfilter had not been checked I personally saw they guy pulling leaves out of it when he took it out of its box.

When My husband said anything to these guys The Bay manager didn't even say sorry or anything about the fact that it took so long or the fact of what they charged and didn't do. I will not take my vehicle back there ever again.

Company: Wal-Mart Lube Express
Country: USA
State: Texas
City: Schertz
Address: 6102 FM 3009
Phone: 2106518217

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