CitiFinancial Auto
Lost Money Order and $110 Weekly Insurance Charge

My husband and I have purchased nine vehicles from our local credit union over the years. We decided to finance our new car through the dealership and get our credit established with a new lender.

We have had nothing but horror since purchasing our car only a few months ago! First, they lost our second payment that was sent by money order. Our bank confirmed for us, after a lot of investigation, that Citifinancial had cashed the money order. We never got the credit for it. Secondly, Citifinancial started saying we didn't have car insurance and that they were going to charge us $110.00 a week for insurance. I faxed, our insurance agent faxed, and then finally our insurance agent called to verify that we had insurance. Their response? It will take 6 weeks to remove the charges from the account.

Because of this insurance fraud, they are now saying our payment is late. We have calls coming to our home every 1/2 hour of the day, and they wouldn't take our payment because they said the insurance hadn't been cleared up.

They also started calling us after we'd gone to bed, called my husband's mother and father, who are in their mid-eighties, and are also calling our places of work.

If anyone can help us with this, please help! We just can't take this harassment, these threats, and being kept awake all night long with their computer calls!

Company: CitiFinancial Auto
Country: USA
State: Texas
City: Coppell
Address: 1111 Northpoint Dr

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