Pulliam Ford
Service Ripoff

I am in South Carolina on business. I have a 1998 SVT Mustang Cobra. The check engine light came on this morning so, I looked in the phone book and called the only Ford dealership that I found. Since it is an SVT I wanted someone that had experience with them if needed. Jeremy was really nice on the phone and told me to bring the car in.

I got there around 9 AM, at about 10 Jeremy said the computer said I needed a HEGO (heated Oxygen sensor) and a PCV valve. Jeremy told me that it would take a couple of hours and they had to wait til the exhaust cooled down. I was told that it would cost $437 before tax. He said the Labor rate per hour was $88. The parts were $120 and the rest was labor. At 11:10 I was shocked to see my car pulled around and they were finished with it. They were still charging me $318 in Labor.

When I asked Jeremy "I was only here for 2 hours, it is not possible for the labor to be this much. He said they go by the flat rate in the book that says how long it should take to fix it and sometimes it just get finished faster, but we have to use the flat rate.

Even if I give them the benefit of the doubt and break it down like this (assuming they worked on the car the whole 2 hours I was there, which they didn't because the said the had to wait for the car to cool down) it is still a rip-off

Diagnostic: $88
Parts: $118.51
2 hours labor: $166
Total = $372.51

Not the $436.75 that I had to pay!
I Called back and and was told that the book says this about the labor times:

Diagnostic 1 hr. =$88
PCV and HEGO sensor 1.3 hours= 114.40
Test drive and Reprogram the computer 1.3 hours= 114.40.

Total of 3.6 hours somehow squeezed into a 2 hour time span!
Can anyone explain that to me?

Company: Pulliam Ford
Country: USA
State: South Carolina
City: Columbia
Address: 2800 Two Notch Rd
Phone: 8032544000

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