GE Appliances
GE service ripoff

A few days ago my five year old GE fridge quit cooling. I looked up on line and followed GE's advice to check for problem. None of the items I checked was the problem and concluded from other sources it might be the motherboard.

As the part was $126.00, I decided to have GE service check it out. I scheduled the repair on their web site and it said to come to the house was $89.95 plus labor and parts. If I decided not to have the repair done, I would be charged the $89.95 for the house call and diagnostics.

The repair person said it was the mother board and had it replaced in 15 minutes for which I was charged $125.00. The total labor for the house call was $214.95 for the 30 minutes he was in my house plus the part ($126.80 plus tax) for a total of 341.75.

This is almost half the cost of a new fridge. When I call to ask about the high labor rate, they said it was a flat rate of $125 to replace that part and they did not apply the $89.95 towards the labor. If my GE washer or dryer need service, I'll just get new as their labor charge is outragous. They will not be GE.

It cost less in labor to get my AC repaired in the house and the repairman was there for almost three hours. Beware of GE's labor rate. Mine was $89.95 house call plus $125.00 flat rate for 30 minutes. Ouch!!!

Company: GE Appliances
Country: USA
State: Kentucky
City: Louisville
Site: geappliances.com

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