CarMax
Shame on you! WIll Not Honor Warranty, ripoff

Deborah272
12-23-2005
11

My CD player skipped from the start but I thought maybe it was my CDs were bad. I finally took it to a place for repair and gave them all my warrantee papers.
After a 3 ring circus of phone calls, the repair was done and I had to pay for it myself.

They sell used cars, and sell you a very costly extended warranty. I ASSUMED that would cover a simple repair on the CD player. I got a whole lot of double talk about this particular repair having to be covered by the orig warranty when the car was sold to the orig buyer. They never said I had access to that warranty.

The repair that was done did not correct the problem. I again contacted Carmax about it and after speaking to too many people with too many accents, I was told that AT THE TIME I first made the complaint, it COULD have been covered the that orig warranty (which I knew nothing about).

They are so cheap they won't even find a used working stereo from another auto to put in my car. Kiss another bogus $1500 bumper to bumper useless warranty goodbye.

I see there are several Carmax complaints here.
When does the legal help you talk about kick in? How would you like to buy a fresh car and not have a stereo to listen to?