Carmax
Carmax warranty is useless and their service department is horrid

Bought a van from carmax last summer with a bumper to bumper warranty. AC broke this summer. Took it there to get repaired. Was told that we would owe $75 if covered under "warranty" and if not, then whatever the total cost would be.

They worked on the AC, while doing that they broke another piece and couldnt fix that piece. They tried to get the warranty company to cover the charges. The warranty company said no, it is not covered.

Sales manager said that we are responsible for entire cost and overpriced labor costs.

What about your piece of crap warranty that is bumper to bumper? Apparently just a joke.

When we dropped the van off, they asked if they could wash and vacuum the vehicle and we said yes. I picked the van up today, it was a mess. Nothing was done to it.

Do not shop or buy at Carmax unless you completely want to be ripped off and treated like crap. They are awful to work with.

Company: Carmax
Country: USA
State: South Carolina
City: Columbia
Address: 555 Jamil Road
Phone: 8037500856

  <     >