Carmax
Ripoff Refuses to honor warranty

Took my truck to CarMax in Greenville, SC with rear end noise. It was diagnosed as needing a new ring and pinion and all new bearings. I was given the option of having Carmax get the parts, Or getting them myself and saving not only about 50% on the parts, but about 3-4 days of time as well. I chose to save (Who wouldn't?) and brought all NEW parts from the Dodge Dealer in for the job. After waiting 1 week for a 6 hour job, then being charged 3 hours above and beyond what flat rate (Mitchell online) stated the job would take, I got my truck back. 2 weeks after the rebuild, I notice a shimmy in the rear end... Check things out and the lug nuts are loose... Tighten them all up, shimmy is gone. 500 miles after the rebuild I go to change the differential fluid. All but 2 of the differential cover bolts are loose, and upon draining the old fluid, only about 1 cup comes out (it holds nearly 3 quarts!!!). I complain to the mechanic that performed the work (I was working there at the time) and he apologizes... Now, 8000 miles after the repair, the rear end is Howling pretty bad... I'm 400 miles from home and decide to check a few things... Pinion nut is loose and backed off, pinion seal is destroyed and leaking... Tighten pinion nut to get me home, some noise is now gone... Contact carmax, they basically tell me to go pound sand... They say that because I provided the parts there is NO warranty on any of the work. Unfortunately for them, there is no indication of that on my invoice, nor was I verbally told of that fact.
Their corporate office blows me off and says they will not help me.

Company: Carmax
Country: USA
State: South Carolina
City: Greenville
Address: 2800 Laurens Road
Phone: 8642840331

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