Capital One Auto Finance
Rude and Hostile Collections Treatment While Paying Off Auto Loan
- 08-04-2005
- 7
I have made regular and on time payments for 3 1/2 yrs. To Capital One auto finance. I fell behind on my payments a few months ago and decided to apply for a home equity loan to pay off the entire account balance.
It has taken me longer to secure the loan than I thought, but I will be getting the loan tomorrow and paying off Capital One.
In the past 3 months I have had to endure the most rude, hostile, aggressive and unprofessional company that I have ever had to deal with.
Not a single person I have spoke to at Capital One has expressed any sort of customer service skills, including people who identify themselves as "supervisors". This leads me to believe that this is not only tolerated, but taught as their standard practice.
On a few occasions, I complained about the lack of customer service and was told that I was not "speaking" with customer service, they were calling from collections.
They see "customer service" as a department or a noun.
I am in sales and always treat customer service as a verb. If I treated my clients like Capital One treats me, I would be out of business.
I have been called a liar, threatened, and hung up on.
In one of the responses I read in another complaint about Capital One, the person referred to the fact that people with bad credit get loans with Capital One and in effect this is punishment for our bad credit. Well I say that paying 15.99% interest is enough of a penalty, and think the horrible customer service practices are inexcusable.
When calling into Capital One, the message welcomes people from Key Bank. I suggest that all of you who have had your accounts transferred, run as fast as you can to get alternate financing.
I for one will be happy to write a pay-off check tomorrow and never have to deal with this poor example of a business again.
Dan
Leland, North Carolina
U.S.A.
Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Address: Po Box 260848
Phone: 9722440052