Capital One
Fee Waiver Applied Late, Account Reported Past Due, Four Accounts Cancelled

Capital One agreed to waive a monthly membership fee when contacted in December and to waive the fee for the following 12 months. In May, I had to contact them because the adjustment fee was applied late and I was hit with finance charges and a late fee. The customer service rep reversed the late fee but not the finance charges. June I call again and this time the finance charges are credited back. July I go in to apply for a mortgage and find out Capital One has reported account as past due. I call customer service and am transferred to a "supervisor" who tells me the account has been past due since December. I ask why no late fee until May and get a lame excuse. She tells me there is nothing they can do so I tell her to cancel this and 3 other Capital One accounts. Be very wary of Capital One. There is a letter headed to the CEO and Virginia BBB and Attorney General.

Company: Capital One
Country: USA
State: Virginia
City: McLean
Address: 1680 Capital One Drive
Phone: 8009557070

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