Capital One
Rewards Miles Availability Misquoted Before Airline Purchase

In an attempt to use Capital One miles rewards I contacted Capital One prior to making my airline purchase. I was delightfully surprised and exited when the customer service representative checked my mileage availability and advised that I have more than enough miles to make the purchase. After the purchase appeared on my credit card, I contacted Capital One to redeem my miles. At that point the customer service representative told me I don't have enough miles for that purchase. With my attempt to get information on who gave me the wrong advise I was transferred to a supervisor named Careth. She bluntly told me that maybe I heard what I wanted to hear when I was originally calling before my purchase. No wonder Capital One has such bad customer service rep. Needless to say I will be closing my accounts with Capital One.

Company: Capital One
Country: USA

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