Capital One Auto Finance
Auto Refinance Approved but Prior Loan Never Paid Off

If you thinking about doing business with Capital One auto refinance, you better think twice before you apply for an auto loan with them, this is a big company but they act like a company just doing it business on the first day and their customer services is unprofessional.

Here's what I just make an online complaint to Better Business Bureaus half an hour earlier.

"On Nov-13 I did apply for an Auto refinance with Capital One to pay off my auto loan at (sorry I can give out the name of financial company that I have a loan with, but let name it a "123"), on Nov-14 I received an email from Capital One that my loan had been approval, I did submit all document required to Capital One and received a letter from Capital One on Nov-29 indicate that Capital One auto finance had send out the full paid off to "123" on Nov-27.

A week after I received the letter I called "123" to find out if they received the full paid off from Capital One, since Dec-4 to today (Jan-4) I have called Capital One Auto Finance several time along with the email but my auto loan with "123" still not paid off by Capital One Auto Finance, all I got a responded from Capital One's customer services is transfer my call to another person but either I got hung up the call from Capital One customer services or they asked me to call and check back 3 days later, so I did wait for 3 days and called Capital One back but the same responded like the first called, I did sent Capital One 2 Email but did not get any respond from Capital One.

On Dec-31 I received my first billing statement from Capital One, but my auto loan at "123" still not paid off.

Company: Capital One Auto Finance
Country: USA
State: California
City: Sacramento
Site: capitalonecar.com

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