Discount Tire
Dont acknowledge defective tires, blame the car, rims, enything but the tires

Being a loyal Discount customer for over 10 years I brought my newly purchased BMW to Discount for a fresh set of tires. That following weekend I was going on a trip to the UP for a vacation. Service, speed and all the things you come to expect from Discount tire were perfect.

As I drove home on a small freeway jaunt I noticed a slight vibration so I went back and they told me that 2 tire were off balance. I though that was strange since it didnt on the way in but none the less I was on my way. The weekend was almost a trip from hell as the car vibrated a LOT at any speeds above 70 MPH. I stopped in Traverse city and again had the tired re-balanced, they told me that they were "off".

Back from the vibrating weekend went back to my local Discount and spoke to my "friend" Chris who looked at me dumbfounded and stared at the tires as they were on the balancer, the tires were obviously out of round. This is normal I learned that day, tires arent round. He said my rims "could" be bent so I picked up a couple fresh ones that were within. 008, had them switch em around and everythings good again. I ate that thought about tires not being round after another re-balance and drove away.

About a month or so later with another trip ahead I contacted Discount, the salesman was very compassionate and asked me to come in, they did find a defective tire and mounted it, balanced and sent me on my vibrating way.

In the meantime I had the front end of the car rebuilt, the struts replaced etc., avan though my mechanic said that there was nothing wrong with anything. I just insisted I had a vibration that didnt go away, he said its the tires... Grrrr.

Anyways after all that the car still was off balance, back to see my new friends and "upgraded" tires for a mere 400 bux extra. No biggie, I'm blatently rich at this point and anything that it takes to make my "ultimate driving experience" Ultimate.

Well on that weekends trip guess what, same thing. Back went to a different Discount and paid for a "road force" balance that makes the tires drive smooth, well since I have as much money to be throwing away as Bill Gates does I figured that this is the cure... NOT

Went back, nothings wrong, a week later went to a different Discount and they were pretty snotty saying, "look, we put 2 sets of tires on the car with the same results, you had a road force, it's obviously the car." I was pissed but thought, heck they must be right. Stopped off at another tire store on the way back home and they called me into the shop to show me how out of round the tires were and told me that I simply have defective tires. These things were between square and round! What junk.

Discount denied that the tires were bad when I went back the next day and said "theres obviously something wrong with the car"... GRRRRR "what can we do?" was the quote.

Well its getting close to winter, i'll put some cheap winter treads on and worry about it after winter. Got some cheapie tires for $240 bux, had them thrown on thwe same rims for 40 bux at Kmart and away I go.

NO VIBRATION!!! At all! Im like WTF? So I know I have a good suspension and struts and I must have gotten lucky to have mail ordered "round" tires! Now whats the chance of this, I mean after 18 or so trips to Discount over that same issue, spending thousands of dollars needlessly, the missed time off work, the coy reactions of the salesmen after they simply couldnt balance the tires.

I am NO LONGER a customer of Discount and their overpriced tires. The last year and a half of frustration, wasted money and dissapointment convinced me that they really dont give a s*t after they make the sale.

$240 40 mount balance is a LOT better than the frustration and $800 dollars worth of junk Discount sells. Anyone want a set of good used tires?

JeffClarkston, Michigan
U.S.A.

Company: Discount Tire
Country: USA
State: Michigan
City: Auburn Hills
Address: 200 Brown Road
Phone: 2483931900

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