Yodel
Yodel UK deliveries left conveniently for passing pedestrians to sample

My parcel came via Collect Plus, part of the Yodel Group. It took 9 days to travel the 50 miles from sender to destination - not a problem. This was a tracked delivery so the 1 Kg parcels route could be accurately tracked during its high speed journey accross one county.
The Yodel delivery driver left the parcel ON TOP OF A TABLE IN OUR CAR-PORT in full view of passing traffic/pedestrians, where it sat until stolen by a passer-by while I was away for the week-end. I had expected the parcel to arrive in the 3 - 5 days as advertised.
A polite note was posted through our letter-box. "Parcel on top of table in car-port" This was accurate, but somewhat lacking in common-sense may I suggest.
Expecting a sympathetic response when I called Yodel - I was again politely told that the parcel was delivered to a safe place and that is ALL THE DRIVER IS CONTRACTED TO DO. It was confirmed verbally that as far as Yodel is concerned a Car-port in full view of passing pedestrians and traffic is a safe place!
Is this the result of a structured training program for employees. May I respectfully suggest that Yodel's customers expect a bit more.
I now insist on Tracked AND "signed-for" delivery options, in the hope that the courier driver has sufficient training to have the parcel signed for by the addressee and not anyone who happened to be passing.
One lives in hope!

Company: Yodel
Country: USA

  <     >