Purolator (Port Kells, BC)
Wrong everything

A business parcel was to be delivered to my address. I missed the delivery and was left a door knocker pamphlet from Purolator. This told me: the company (Purolator), the address, the phone #, times and days of operation) and that I was now to pick my parcel up from them. I saw Sat. They were open so I'd pop in and get my parcel. Not only was the address wrong, (It was a Fedex address), but all the info. Was for the Fedex depot. I walked in and briefly chatted with the gentleman in the Fedex depot and he told me that Purolator hadn't been in that particular depot for over a year. He told me that the nearest depot was Port Kells. I had last year picked up a parcel from there and thought I could remember where they were. I did find Purolator's depot but it wasn't open on Sat. A fax came through for me on the 9th giving me the correct info., as it was indeed the Port Kells depot I was to go to and I had to pick it up by the 10th. I phoned and told the woman my story and she put me on hold and said her boss said the company that attempted to drop the parcel off, was in business for only 1 day. Wow what crappy service amongst all the confusion. Possible lie to get out of the truth? When i went to get my parcel the woman was a little slow putting the info.in and then turned to me and said her computer was down. I eventually got my parcel and left. Disgusting business practices.

Company: Purolator (Port Kells, BC)
Country: USA

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