FedEx
Customer Service Hung Up Twice and Would Not Refund Overcharges

My experience with FedEx customer service, at the 1800.622.1147 number, was beyond horrible! The customer service representatives gave me attitude and hung up on me 2 times. I had to call 6 times and could not get anyone to help me. I work for a small internet-based business, and we use FedEx as our main shipping carrier. Sometimes we are overcharged on items and need to call to get some money refunded. When I called this last time, no one wanted to refund me the money, even though it was FedEx's mistake. I even had proof for many of the orders they overcharged us for.

When I called in and spoke to a Ryan, I got hung up on 2 times. After calling back and talking to a Sydney, I got a lot of attitude from her. When I asked to talk to her supervisor, she put me on hold for almost an hour. I had to get back to work and did not have time to wait on the phone for that long. I do not think she even told her supervisor I needed to talk to him or her, but just put me on hold hoping I would go away! This is horrible customer service. I should have just gone with UPS; maybe they will take the time to refund their customers and do it in a kind, respectful manner!!

Company: FedEx
Country: USA

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