Citibank
Rude student loan rep refused help with past due payments

From the start, I have not had a pleasant experience with the student loan department of Citi Bank. I graduated college and therefore expected to begin repayments 6 months after that. However, after I sent them a change of address, I never got anything from them.

Visiting with my parents one day, they told me they had gotten a letter from the bank (they are my cosigners) that stated I was 3 months behind on my student loan repayment. I called to sort the issue out and to try to work something out. They did not care that I never received notice, and I had to pay the past due amount immediately.

I told them I could not do that, since my husband was jobless and I was only working part time. I asked why the monthly payments were so high and if they could lower them (which your site says is an option). The woman replied, "Well you do owe us $50,000." She said it so rudely and matter-of-factly, as if I was refusing to work with her, when in fact she was refusing to work with me in any way. She did not want to hear anything except that I was going to pay the full amount now and continue my monthly payments. I paid what I could and finally got a short forbearance.

Now that my husband and I are both employed full time, I called again to work something out. I asked if they could take my past due amount and tack it onto the end of the loan so I could start making my monthly payments, which I am able to do now. She said they absolutely could not do that and that I had to pay the past due amount immediately, which at this point is probably up to $2500. It is impossible for me to pay that on top of my monthly payments. I sent them a couple of payments when I could, and then I found out they were calling my parents, who are the cosigners, and telling them that I am not paying my loan, that I am behind and that I have no intention of doing anything about it.

How dare they, after I tried countless times to work something out so that they could at least be getting some money from me. You would think a loan company would do anything to get money from a customer. Not this one. For the past 4 weeks I have been calling every other day to speak with someone one more time to try to figure something out, and every single time I call (and I try every number listed), the line is BUSY.

It is unbelievable how much I have tried to work with this company to get them money and pay off my loan, and they refuse to work with me. I will not recommend Citi Bank student loans to anybody. I have never been talked to so rudely by people who are supposed to be customer representatives.

Company: Citibank
Country: USA

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