Sallie Mae
Not helping with loan payments - Student Loan

I am very upset with Sallie Mae student loan. I recently lost my job and tied to get forbearance for 3 months or until I find another job. The customer representative told me that I have to pay $150.00 to apply for forbearance! What part of "I have lost my job and I don't have money" they didn't get? I asked to speak to corporate office, but the male with accent told me that he is not allowed to give me corporate office number and that corporate office does not speak to customers. Every time I call, I get customer representative from another country. Last time I spoke to Vincent Long, but I am not even sure that it is his real name.
Anyways, what kind of company does not have corporate office or manager I could talk to?

I was told that I have to pay $150.00 for 3 months forbearance, because they are private loan company. I am a international student and I am trying to keep up with my payments and good credit history. Sallie Mae doesn't cooperate with me. I have another private student loan, which accepted my forbearance without any fees for 6 mos. If I knew that sallie mae are screwing people like that, I would never apply for this loan.

I have cosigners and I don't want to let them down, but sallie mae makes it impossible. All I asked is to give me a break for a couple of months! I lost my job and now I have to suffer because of this ignorant company.

Is it even legal not to have corporate manager to help customers? How come there is only one number we can call and that number is in INDIA or Philipines (I don't know) with people with phony names? I never even once spoke to a person without accent!

Now I don't know who I can contact about my loan forbearance. There is only one number and corporate office is not available to help us. If anyone have any advise on how I can get to Sallie Mae corporate office, please let me know

Company: Sallie Mae
Country: USA

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