Citibank
Plasma donation payments never usable on prepaid card since July

I got burned at the blood bank! I was flat broke this past July, so I sold my blood. I am fighting for custody of my granddaughter, and lawyers are expensive. Here in Medford, Oregon, CSL Plasma has partnered with Citibank / Citigroup as their method of paying desperate people like me. CSL Plasma deposited $40.00 on 7/29, $50.00 on 8/2 and $40.00 on 11/14, but I have never been able to use the card. They keep blaming it on CSL, but I know they are just giving me the runaround. Every time CSL says they will do something (provide me with written verification, call me, or follow up), they have done exactly as promised.

When I call Citi, I get a different story every time, and it's never their fault. First, I had to give them 7 days for the money to post onto the card. It didn't, so a month later they came up with something else CSL hadn't done correctly, and now it would take at least 6 weeks to reissue another card. I waited over 2 months, and no new card. I called CSL, they called me back and said I would have a new card in a few days, and I did! But still no money on it. They have said that the money would be on the card in 48 hours every 48 hours since Nov 7th! Yesterday, a supervisor in Corporate Support said it was CSL Plasma's fault and I would have to deal with them, and that there was absolutely nothing he could do.

My granddaughter's permanency hearing is Dec 6th, and if I can't pay a lawyer, my chances of getting her out of foster care are not as good as they should be. She means too much to me to take a chance. How does this company get away with it? I can't believe their profits are so low that they resort to ripping off Grandma.

Company: Citibank
Country: USA

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