Citibank
Disputing a Faulty Transaction Took Over a Month of Calls

Compared to the nice and neat experience I had with American Express over a faulty transaction, I should never, never have opened an account with Citi. The process of dealing with a faulty transaction with Citi left me outraged.

I had a faulty transaction on my account. I called Citi. They asked me to confirm with the company that charged me. I called the company and confirmed that it was a faulty transaction.

Then I called Citi to close my account. I thought it was done.

However, it turned out that I had to call Citi again, and again, and again to make sure they sent me the form to claim a faulty transaction. Those of you who have called Citi know the disgusting process where they transfer your call from one person to the other.

It was frustrating to experience such a disgusting thing for money that you didn't owe. And it lasted for over one month.

Company: Citibank
Country: USA

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