Citibank
DON'T ever open citi credit card - cash back credit card

Comparing to the nice and neat experience with American Express about a fault transaction, I should NEVER NEVER open an account with citi. The process of dealing with a fault transaction with Citi made my outraged.

I had a fault transaction on my account. I called the Citi. They asked me to confirm with the company that charged me. I called and confirmed that it was a fault transaction.

Then I called Citi to close my account. I though it was done.

However, it turned out that I had to call Citi again again, and again to make sure they send me the form to claim a fault transaction. Those of you who had called citi know the disgusting process where they transfer your call from one person to the other.

It was frustrating to experience such a disgusting thing for the money that you didn't owe. And it lasted for over one month.

Company: Citibank
Country: USA

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