Vanderbilt Mortgage
Vanderbilt Mortgage doesn't treat their customers who pay with respect

Vanderbilt Mortgage has employees who like to verbally abuse the customers who are the reasons they have jobs. I feel behind on my mortgage last month, and sent them a partial payment last week. I told the girl i would have the whole balance, 230.00 cleared by by next week, and I will pay some on August payment, at the same time. Mind you the payments are only 430.00 per month. I have been unemployed and My husband gets paid every two weeks. I tried to explain to her that I will have the rest of the money, and when this has happened in the past, I have always caught up. I wont lose my home. Back in March we had a house fire, which required claims on insurance which we had been paying on for seven years to remodel and repair. Well the girl who called me yesterday, the account rep reminded me how they had to defer the payment from April, due to it being late, or else we could not get our insurance funds. I told her that didnt matter. I am concerned because I believe they have to go through the legal system to foreclose, but she demanded 600 by August 30, and told me to borrow the money. I cant believe a person could treat someone like that. I could see if it was one of those mickey mouse loan companies, but why would a place such as this threaten their customers. I tried to tell her I would be all caught up before September 15th and she did not want to hear that. I am so sick of fighting with this bunch. I have always given them their money, and I dont know why she would attack me for 230.00.By the time they send me a default notice, a week later it will be caught up. Legally they cant just take my home for no reason, Is there anybody who can help us in this dilemma of harassment. I told her we had to use some of our own money to finish fixing the house, and had some unexpected er expenses, which were not avoidable, and I promised her i would fix this. I pleaded with her. She was mean, nasty and hateful.

Company: Vanderbilt Mortgage
Country: USA
State: Tennessee
City: Maryville
Address: p.o. box 9770
Phone: 18653802220

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