Santander Consumer USA
Payoff Sent but Told Another $14.52 Still Owed
- 07-09-2011
- 111
Received a letter from Santander giving payoff amount on my Ford truck that was good to a certain date. Sent a payment for total amount certified mail, that was received the date of letter offer. I received a call a week later wanting my monthly payment and representative said he showed no payoff payment. I then received a call from Santander the next day that said we had overpaid and should receive a refund of approx. $380.00. Today I received a letter stating they had received our payoff payment, but were sorry to say we still owed another $14.52! This loan was originally a Citi Bank loan but was transferred to Santander.
Company: Santander Consumer USA
Country: USA
Address: P.O. Box 961245
Phone: 8882224227
Site: santanderconsumerusa.com