Santander Consumer USA
Loan balance higher than expected after Citi auto loans were sold

My original auto loan was with Citi Financial Auto. Now it is with Santander Consumer Auto. I am trying to get my car paid down so I can trade it in, and I'm having many problems. However, I was working with Miss Johnson at Citi and was making double payments to get the loan down to about $5000.00. All was going well; I was ahead and current on payments, so more was being applied to the principal and less toward the interest.

I received a letter from Santander that they had bought all of Citi's loans. My loan was down to $10,924.78 and was paid up until August. I got really sick and was admitted to the hospital. I had major surgery and am now going through chemo for ovarian cancer. So I fell less than 30 days behind because of everything going on. As I was reviewing the statement from Santander, they say I now owe $11,111.57. That is a $186.79 difference. I called them on Friday and was told that this is interest. However, the interest is programmed into the loan. Then I was told that this is the payoff. I was assessed a $17.10 late charge; OK, I will buy that, I did fall behind, but I will not buy the $186.79 in interest. I have also made a double payment arrangement: one is for the 7th of October and the other is for the 21st of October, which will bring my account current again. The 7th will cover September and the 21st will cover October. My payments are due on the 10th of every month.

Company: Santander Consumer USA
Country: USA
State: Texas
City: Dallas
Phone: 18882224227
Site: santanderconsumerusa.com

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