PayPal
They Refuse to refund your money without you giving them access to your checking account SAN JOSE, California

Back in February I received a refund from a merchant (Fixmo) for an app that I'd previously purchased. That refund was for $9.99. Since I rarely ever use my PayPal account, I wasn't all that concerned with using up the funds right away. Some time later I was browsing through App World and saw an app that I wanted to buy. I remembered that I had that $9.99. When I went to buy it I recd a msg saying the transaction was declined by PayPal because my account is not "confirmed." Needless to say I was disgusted.

I bought the app via credit card but was alarmed that PayPal was declining my transaction. I logged in to the PayPal website where I learned that the only way to "confirm" was to give PayPal my bank account routing number, account number and login credentials! - I absolutely refuse to do so! So... I saw a link within my acct that said "withdrawrequest a check" so I clicked on that and what do you think I found - I would need to give up my bank account routing number, account number and login credentials still! These people must be crazy to think that I am giving them access to my checking account! I called their "customer service" hotline and was told that, basically, nothing could be done until I give up my information - no bank account information - no refund! This is outrageous! This cannot be legal! I explained to this girl ("Chelsea") that all I wanted was MY money and to have the account closed - no help was offered and my outrage was dismissed by the rep. Please help!

Company: PayPal
Country: USA
Phone: 4029352050
Site: paypal.com

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