PayPal
Refund of $9.99 Refused Unless I Give Bank Account Details

Back in February I received a refund of $9.99 from a merchant (Fixmo) for an app that I had previously purchased. Since I rarely use my PayPal account, I was not concerned about using up the funds right away. Some time later I was browsing through App World and saw an app that I wanted to buy. I remembered that I had that $9.99. When I went to buy it, I received a message saying the transaction was declined by PayPal because my account is not "confirmed." Needless to say, I was disgusted.

I bought the app with a credit card but was alarmed that PayPal was declining my transaction. I logged in to the PayPal website, where I learned that the only way to "confirm" was to give PayPal my bank account routing number, account number and login credentials. I absolutely refuse to do so! I saw a link within my account that said "withdraw request a check," so I clicked on that, and I would still need to give up my bank account routing number, account number and login credentials. These people must be crazy to think that I am giving them access to my checking account!

I called their "customer service" hotline and was told that, basically, nothing could be done until I give up my information. No bank account information, no refund! This is outrageous! This cannot be legal! I explained to the rep ("Chelsea") that all I wanted was MY money and to have the account closed. No help was offered, and my outrage was dismissed by the rep. Please help!

Company: PayPal
Country: USA
Phone: 4029352050
Site: paypal.com

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