CitiMortgage
Misapplied Payment Dropped Credit Score From 756 to 650
- 02-22-2008
- 9
I made a payment over the phone to Citimortgage, and they applied it to an account not belonging to me. As a result, Citimortgage reported me to all three credit agencies, and my credit rating dropped over 100 points.
I had a 15-year excellent credit rating until this issue. I have provided evidence to Citimortgage to no avail. Citimortgage responded to me by mail stating that there is nothing they can do and that the error must have been on my part, and asked me to please re-submit payment or they would be forced to foreclose.
On the letter, Citimortgage asked me to pay yet another wrong account. One of my credit card companies has dropped my credit limit from $30,000 to $1800, and my score went from a 756 to 650 and is dropping!
Somebody please give me some direction. I tried calling everyone possible, and I even walked into a branch office, to no avail.
Sincerely, Stuck.
Company: CitiMortgage
Country: USA
State: Iowa
City: Des Moines
Address: P.O. Box 689196