Citimortgage
Are these employees for real?

I have been trying to get a modification on my home for two years! I have worked with HUD agencies and was SCAMMED by an attorney's group who said they worked directly with Citimortgage. My trial modification was accepted in Sept. 09 and I have made nine months of payments on a 3 month trial. When I call to check the status, one employee tells me it is in underwriting, and the next person tells me I'm going "straight to foreclosure!" Managers promise to return my call within 48 hours and I get no call. I send and resend documents that I have already submitted and then they have the audacity to be down right rude! Karen had my income at $28.00 a month, and when I politely corrected her she said, "Mam, if you're going to act like this then I'm going to put you on hold and if you get disconnected it's your problem. BE MY GUEST!" The same woman said "this home is too big for you and your two kids anyway!" So, I guess asking the lender you are wanting to work with pertinent questions is a no no. I am fed up with this company. After nine months of payments and have not received one denial letter regarding a modification, Citimortgage's attorneys sent me a notice to foreclose. No reason, no explanation, just misinformation that they have acquired that is completely changing my life. No one really cares. If only one person had a conscience.

Company: Citimortgage
Country: USA

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