Sears
Ebate card

We purchased a dishwasher from Sears in May and received a rebate of $65.instead of the check that we expected, we received a "Sears Shopyourway Citi Debit Mastercard" for the amount. We didn't think anything of it, and since it had an expiration of July we weren't worried about using it. We finally used it for minor purchases in March for clothing, which was $21.18, leaving a total of $43.82; and for tools on April for $35.99, and figured that we had $7.83 left on it. Well, today we tried to use it for something small, and we were told by the cashier that she couldn't take it unless we knew the full amount on the card, and it wasn't $7.83. We were puzzled by this, but went home and checked it online, and were stunned to find out that we had only $1.83 on the card. Evidently, they deducted $3 in "maintenance fees" in Jan and another $3 in Feb. We had no idea that they were going to do anything of the sort! Well, Sears has just lost a customer, possibly a big one as we are planning on replacing several large appliances this year. My husband had specifically asked the salesman when we bought the dishwasher if there were any fees on the card, and he said "no". It's only a small amount of money, but it's the principal of the thing, if we had realized they had a scam like this going we either would have used it up promptly or else taken our business elsewhere. Which is what we are going to do in the future. We have had similar cards from other businesses before, specifically Lowes and Wawa, and we have never seen anything like this before. Sneaky fees like this are a nice little cash cow scam. My husband has bought Craftsman tools for years and was a member of the Craftsman Club, but they have messed up that and now it's not good for anything. We also used to take our Craftsman lawn mower to their repair facility here in MD, well, forget about that, most of the time they don't have the part, they have to send out for them, you'll get it in maybe a week or two, and they don't fix anything on site anymore, they'd rather load everything up in a trailer truck and send it someplace in Pennsylvania, and probably have under-minimum wage people "fixing" this stuff. To top it off, when he got his lawnmower and his chipper-shredder back, neither of them was fixed right. We thought that buying something from Sears was safe, but we have changed out minds and will not be doing so anymore.

Company: Sears
Country: USA
State: Maryland

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