PayPal
Refund denied after returning wrong eBay item with tracking

My eBay seller sent the wrong item and didn't want to refund me.

I opened a claim. PayPal said to ship the item back to the seller. I did, and I supplied an online tracking site. Everything went smoothly.

Forty days later, they closed the case and refused to give me my refund. I asked why, and they said I hadn't supplied valid tracking info. I appealed and sent them a fax showing the tracking info online with a status of delivered and the receiver's name!

Then they replied that the info was sent by me outside the time frame. The shipping was made the same day that I filed the data. They say they won't reopen the case (they would have to admit their error...).

I lost my money due to their incompetence.

Company: PayPal
Country: USA
Site: paypal.com

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