UPS
Package delivered to wrong town and unhelpful customer service

UPS is unreliable and non customer oriented. I recently placed on order with a company who uses UPS as their primary delivery method. As UPS has only managed to deliver 1 package to my home I was concerned so as soon as a tracking number was generated I called UPS to inform them of this ongoing problem and to offer a contact number and directions.

I was advised that someone from the local Albuquerque hub would call me before 8pm, I waited no call.

So I called back the next person I spoke to advised me that nothing could be done until the package was delivered, mis-delivered or marked as undeliverable, so I waited checking my tracking number frequently to try and make sure I received my package. No luck... UPS delivered it alright to the wrong TOWN! How they managed this as my town and the next town have different zip codes I have no idea. So I called UPS right away and advised them what was going on I was told well you should check around if it says delivered I am sure it was delivered to you after 15 minutes of back and forth the UPS CSR advised me to call the shipper and have the packaged traced but that it would be at least Monday before they could do anything. I called the shipper and they are tracking the package and eventually it should be delivered or as usual with UPS I will have to drive to the hub where I will be told that the package has been returned.

In short UPS is not worth the shipping cost and I will no longer be using them or companies who use UPS as their only or primary shippe

Company: UPS
Country: USA
State: New Mexico
City: Tijeras

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