Bank of America
Customer Service

I have been a Bank of America customer for many years. Then, when I was relocated overseas, I suddenly had no more access to many of the online banking services. Apparently, if you do not list a US address, then you are no longer a valued customer. Nothing has changed about me except my mailing address. They had no qualms about accepting my deposits but now I cannot transfer the fundsto my son's college or to him.

Customer service is run by morons who give cut & paste responses that are ridiculous. Let's see: "please visit your nearest BoA service center" like where? In China?"Please call our CS number"... Sure, at my own expense while I sit on hold for 30 minutes "waiting for a representative to become available." The best line was that since I have a foreign address, I am now an "alien non-resident" in my native country! I am not only insulted but absolutely disgusted that in a global economy, which encourages people to work in many locations, the largest bank in the world cannot be more accomodating with their "online" banking services.

If you are an expat or planning to move overseas - do not rely on Bank of America for your financial services. You will be left without being able to access your own money.

Company: Bank of America
Country: USA

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