Sears
Double billing

Last year, I purchased an item of clothing (for a gift) with my Sears credit card. I paid off the balance in two monthly payments. Sears then kept billing for an unpaid balance. After corresponding with them and their refusal to budge, I notified my state's Office of Attorney General. They notified Sears/Citibank about the complaint and after much ado, they could not get the matter resolved. Since I'm not wealthy, I feel the only thing left is complaint websites such as yours — a way to air my complaint about Sears/Citibank, thus giving them some negative publicity.

Company: Sears
Country: USA
State: Washington
City: Seattle

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