SunTrust Bank
Pell grant check held after teller said funds would post

This bank has really caused a disruption in my life! First off, I deposited my student Pell grant check into my account on 12/9. Before the deposit, I asked the teller if the money would show on my account because I would be going out of town on that Thursday. Her response was yes, the money would post to my account. I left for my trip earlier than expected, on Wednesday morning.

When I went to my account that Friday, I noticed the amount was not available. I called customer service and was told the money would not be available until Monday because of a hold (the first time I ever heard this info). I then explained my issue to the representative, and she transferred me to a supervisor. The supervisor connected me to the branch where I deposited the check. She also told me that the teller would not have known that the money would be on hold, and the computer picks. I was then connected to the bank. The supervisor there explained the same as the representative and the supervisor from customer service, and I explained my issue.

Now I am in another state, don't forget that, with no money! The bank supervisor and customer service told me the money would be available today, 12/15. I went to make the reservation and it was declined. I then checked my online info and the same thing was posted. I called customer service again, and now the info I was given is that it would not be available until 12/16. I was then put on hold by the representative from 6:45 until 7:24 waiting for a supervisor and then was hung up on. When I called, there was a recording stating that phone calls are monitored when you have representatives from the same branch giving out wrong info. To your clients this does not look good. Now I am missing days of work, my vacation is a nightmare with no money, and having to ask others who do not even know me to help me has taken my life to a whole other level. Thanks, SunTrust.

Company: SunTrust Bank
Country: USA

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