Chase Bank Card
Promised fee reminder never sent, then $87 charged on $1.16 negative balance

I really liked chase bank at first I went in to sign up for a new account and all was going fine I decided to try Leisure rewards. My personal banker and I discussed the fees for leisure rewards and we agreed that Chase would send a reminder letter when the fee would be charged because I wasn't making much money and needed to know when the fee would be charged.

I recently lost my job and that same month Chase decided to charge the fee no notice at all ok I understood its a huge bank my personal banker obviously didn't do his job but I went in to deposit 20 dollars to cover the $1.16 that I was now negative, well as soon as I deposited it I was told that that same morning I was charged another fee of 50 dollars for being delinquent. So now I am delinquent about 32 bucks I have no job have two children and a high mortgage I couldn't pay it then 'cause 30 bucks is milk eggs and then some. So I decided to come back and pay it a few days later... Today I get a letter stating that I am now being charged 87 dollars for being $1.16 negative.

I know its not unusual but I think its ridiculous that they knew my account balance and without the agreed upon "warning" still charged the fee. If they wouldn't have charged that fee or would have at least reminded me like planned I wouldn't be paying almost 100 hundred dollars for this! I could have just deposited money before the fee was charged.

Chase is completely ridiculous! Maybe its not them maybe it was my personal banker they assigned me but either way he represents the company!!!

Company: Chase Bank Card
Country: USA
Address: 19th Avenue and Van Buren
Site: chase.com

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